Hi,
I find these delays and lack of communications or delayed communication very frustrating.
I assume the virtual campus was updated to stream-line processes. Formative assignments are done and marked online automatically, this should free assessors up a lot. Yet this is not the case, so somewhere this process is not working effectively or the infrastructure to handle volumes needs to be revised. This is FISA time of year, it shouldnt be a surprise, so i would hope BMT would of planned for the large volumes, and made sure that the volumes can be handled without retarding the process. Instead students marks are delayed. Communication is delayed. The student has to be patient, but BMT will not budge on releasing the next components so students can progress in their studies. The student suffers from this retardation. BMT is very strict about their guidelines, but when it comes to sticking to their 2 weeks release of result guideline then they are flexible? When students request some flexibility to have their next assignments released so they can move forward to compensate for BMT delays, then they are denied and flexibility is no longer on the table?
My Summative has been handed in since 5 October 2015 meaning it has been with BMT for 24 days today. That is practically a month. This "delays email" communication was only released a week ago When asking when i can expect my results, i dont get a date. When calling to speak to someone, no one is ever available, unless its a Friday and when it is a Friday then those i need to speak to are out of office, and i get told i must email, but mails rarely get replied to these days with a committed answer. When insisting repetitively when i will receive my results, i get a reply of "next month". NEXT MONTH on top my my already 24 days of waiting. This is unacceptable!
I would really appreciate it if BMT would re-consider releasing the next component so i can move forward.